About
Appointments
Click to book an appointment now – or phone our reception staff on 9907 1177 for an appointment. If your problem is urgent please let our receptionist know.
Standard appointments are 15-20 minutes – if you feel you may need a longer appointment please discuss with our receptionist
Opening Hours
The practice is open from 8am to 7pm Monday to Friday. Consultations are by appointment only.
The practice is also open from 9am to 12 Noon on Saturday mornings for urgent problems – no appointment is necessary
Fees
Your out-of-pocket expenses for consultations are:
| Adults | Children (Under 18) | Pension & Health Care Card Holders |
|---|---|---|
| $48 | $30 | $15 |
We will submit an on-line claim to Medicare for you, and you will receive the Medicare rebate into your nominated bank account the next working day. Payment in full at the time of consultation is expected. We accept Visa, Mastercard, AMEX and EFTPOS.
The charge will vary depending on the length of consultation and whether any procedures have been done. For example, the charge for an adult having a standard consultation is $85.00 and for a long consultation (over 20 minutes) is $120 but the out-of-pocket expense remains $48.
There may be an extra charge if a Mental Health Care Plan is needed but all other reports and procedures are charged at the Medicare rate so there is no change in your out-of-pocket expenses
Workers Compensation, Third Party etc
These conditions are not covered by Medicare – you may be asked to pay the amount in full and you can then claim the monies back directly from the insurance company
Home Visits
Home visits are available only to current patients if they live locally and are physically unable to come in to the surgery. Home visits are usually not able to be bulk billed. Please phone before 10am if you feel a home visit is necessary.
Nursing home consultations are available only to nursing homes in our local area
Disabled Access
Disabled access is available via a ramp to the front door, and toilets have disabled access
Accreditation
Our practice is fully accredited by AGPAL (Australian General Practice Accreditation Limited). Accreditation involves not only the practice facilities meeting a stringent set of standards, but also doctors, nurses and reception staff meeting ongoing education requirements. In addition, the practice has to conduct a patient questionnaire and show evidence that is has addressed any patient held concerns. Accreditation is undertaken every three years
After Hours
If an emergency problem develops after hours, either call 000 or go straight to Manly Hospital.
If you need medical advice after hours you can call the After Hours GP Helpline on 1800 022 222. This is a free government run service.
If you need a home visit after hours, please call our after hours deputising service, Family Care Medical Services on 13 7425
Facilities
We have up to date diagnostic medical equipment including Interpretive ECG, Spirometry, Pulse Oximetry, Doppler, Dermatoscope, INR Machine, and Glucometer,
Defibrillator and Resuscitation Equipment are present on site and all staff, including reception staff, have done CPR training.
There is generally nearby street parking, and disabled access is available. The Forest Coach lines and Sydney Buses run directly past the surgery
Your Test Results
At the time any tests are recommended your doctor will make a follow up appointment or advise you to phone for results. It is very important that you do follow up your results. Please phone the practice and ask to speak to one of the practice nurses
Reminders
Our practice is committed to Preventive Healthcare. We may issue you with a reminder letter from time to time offering you Preventive Health services appropriate to your care. We also offer SMS reminders for your booked appointments. If you do not wish to be part of these systems please let us know at reception
Medical & Nursing Students
We are a teaching practice affiliated with the University of Sydney and The Notre Dame University. We may ask you if you would allow a medical student or nurse to be present during your consultation. This is purely voluntary and will not affect your care in any way